Rachael Renk - Resume

Technical Writer, Content Strategist, User Advocate

đź“Ť Boise, ID (Remote)

This is my experimental resume. It’s a living document where I test new ways of weaving together and sharing my story as a technical communicator.

For a more traditional resume experience, please visit my LinkedIn profile.

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Skills

Core Competencies:
Technical Writing & Editing • Content Design • Information Architecture • Content Strategy & Governance • Style Guide Development • Content Management • UX Writing • Accessibility & Plain Language • Cross-functional Collaboration • Process Improvement • Remote First & Asynchronous Work

Tools & Technologies:
Git • GitHub • CI/CD • Static Site Generators (Jekyll, GitHub Pages) • CMS • CCMS • DITA • XML • YAML • HTML/CSS • Liquid • Markdown • Visual Studio Code • Microsoft Office • Adobe Acrobat, Captivate • AI-assisted Writing Tools

Experience

Content Analyst (Deloitte via A-Jour Net)

Remote | 2025–Present

Providing content management and production support to ensure accurate, consistent, and high-quality information across the Deloitte Global Information & Knowledge Organization’s assets.

Activities (click to expand)
  • Collaborate with content owners and SMEs to validate and update technical and business content.
  • Maintain content repositories, ensuring proper version control and metadata tagging.
  • Review, migrate, and publish structured content, applying DITA principles within a CCMS environment.
  • Identify opportunities to improve efficiency, document processes, and enhance content accuracy across deliverables.

Tools (click to expand)
CCMS (Tridion), DITA/XML, Microsoft Office, SharePoint

Impact (click to expand)
Improving accuracy and consistency of published content.

Selected Writing Sample

  • Plurality process documentation – Authored internal procedural guide documenting workflow for creating singular and plural versions of publications within Deloitte’s CCMS.

Senior Technical Writer (GitHub)

Remote | 2022–2025

Created and managed documentation across complex SaaS products for technical and non-technical audiences. Delivered scalable, user-centered content and drove process improvements in a docs-as-code environment.

Activities (click to expand)
  • Maintained and improved customer-facing documentation for enterprise administrators and developers.
  • Co-developed and led the "DIY Docs” initiative, enabling documentation contributions from external teams and establishing governance standards.
  • Owned end-to-end release note publishing for GitHub Enterprise Server; organized and managed a rotation program for technical writers supporting each GHES release cycle.
  • Partnered cross-functionally with PMs, engineers, and marketing to ensure timely, accurate product documentation.
  • Authored onboarding guides, conceptual articles, and procedural content that reduced adoption blockers for enterprise customers.

Tools (click to expand)
Git, GitHub, CI/CD workflows, Markdown, JSON, YAML, Liquid, AI-assisted tools

Impact (click to expand)
Enhanced documentation velocity and quality; automated sourcing and publication workflows, reducing review overhead and improving cross-team collaboration.

Selected Writing Samples

Proposal Manager (Fast Enterprises)

Boise, ID | 2018–2022

Led end-to-end proposal development for government technology procurements. Partnered with cross-functional teams to deliver compliant, compelling bids that secured hundreds of millions in awarded contracts.

Activities (click to expand)
  • Collaborated with SMEs, project managers, and legal teams to interpret requirements and draft compliant bids.
  • Developed proposal strategies, outlines, and schedules to ensure timely delivery of high-quality submissions.
  • Coordinated reviews and incorporated feedback to refine technical and business content.
  • Maintained proposal libraries, templates, and best practices to streamline production and ensure consistency.
  • Authored and edit content for responsiveness, clarity, tone, and compliance with RFP criteria.
  • Managed multiple concurrent proposals, including status meetings, timelines, and author assignments.

Tools (click to expand)
Microsoft Office, Microsoft Project, SharePoint, Adobe Acrobat, SQL

Impact (click to expand)
Delivered dozens of high-impact proposals that fueled company growth and secured hundreds of millions in awarded contracts for FAST.

Selected Writing Sample

Technical Communication Instructor (Boise State University)

Boise, ID | 2019–2020

Designed and taught undergraduate technical communication courses as an adjunct instructor. Developed curriculum, learning materials, and assessments to teach foundational concepts in technical and business communication.

Selected Work Sample

Training Coordinator (Fast Enterprises)

Olympia, WA | 2017–2018

Developed and delivered technical training programs supporting the State of Washington’s Department of Licensing system modernization (the DRIVES project).

Activities (click to expand)
  • Analyzed training needs and designed training plans for end users across multiple business units.
  • Coached and prepared client trainers to deliver instruction through a train-the-trainer program.
  • Created instructor-led training guides, exercises, quick reference materials, and software simulations for diverse learner groups.
  • Coordinated training logistics and schedules across multiple client locations to ensure consistent delivery.
  • Maintained and updated training documentation; gathered and integrated user and SME feedback to improve materials and sessions.

Tools (click to expand)
SQL, Microsoft Office, SharePoint, Adobe Captivate

Impact (click to expand)
Strengthened client self-sufficiency by equipping state employees to train their own teams, ensuring sustainable system adoption and smoother statewide rollout. Reduced onboarding time for new users.

Technical Writer (Aquent)

Boise, ID | 2014–2017

Created and maintained technical documentation for HP’s commercial printers and multifunction devices. Worked cross-functionally with SMEs, graphic designers, and localization teams to deliver high-quality content for end users and service professionals.

Activities (click to expand)
  • Planned, drafted, edited, and published technical documentation for hardware and software products.
  • Developed user guides, service manuals, quick starts, online help topics, and installation guides for global audiences.
  • Created on-device "walk-up" help, and created interactive software simulations using Adobe Captivate.
  • Produced structured, XML-based documentation in CMS platforms, ensuring accurate, consistent content and translation readiness.
  • Validated technical accuracy through hands-on testing and collaboration with subject matter experts.

Tools (click to expand)
CMS (Vasont, Documentum), XML, Adobe Acrobat, Adobe Captivate, Microsoft Office Suite

Impact (click to expand)
Delivered clear, accurate documentation with a focus on user needs and localization.

Selected Writing Samples

Technical Writing Intern (Aquent)

Boise, ID | 2013

Gained hands-on experience creating technical documentation for HP printers using structured-authoring prinicples, XML, and CMS platforms. Assisted senior technical writers with content development, editing, and publishing tasks. Also served as a hand-model for set up and installation videos.

Education

Master of Arts in Technical Communication
Boise State University (2017)

Bachelor of Arts in English, Technical Communication
Boise State University (2014)

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