Rachael Renk - Resume
Technical Writer, Content Strategist, User Advocate
📍 Boise, ID (Remote)
This is my experimental resume. It’s a living document where I test new ways of weaving together and sharing my story as a technical communicator.
For a more traditional resume experience, please visit my LinkedIn profile.
Skills
Core Competencies
Technical Writing & Editing • Content Design • Information Architecture • Docs-as-Code • Content Strategy & Governance • Style Guide Development • Content Management • UX Writing • Accessibility & Plain Language • Cross-functional Collaboration • Process Improvement • Remote First & Asynchronous Work
Tools & Technologies
Git • GitHub • CI/CD • Static Site Generators (Jekyll, GitHub Pages) • CMS • CCMS • DITA • XML • YAML • HTML/CSS • Liquid • Markdown • Visual Studio Code • Microsoft Office • Adobe Acrobat, Captivate • AI-assisted Writing Tools
Experience
Technical Copywriter
Warp
First technical copywriter at Warp, embedded in the Growth team's DevEx pod to drive developer enablement, adoption, and enterprise readiness through documentation and technical content.
- Environments documentation – Helped teams adopt environment configuration through clear conceptual documentation
Content Analyst
Deloitte (via A-Jour Net)
Provide content management and production support to ensure accurate, consistent, high-quality information across Deloitte Global's knowledge assets.
Activities & Impact
- Collaborate with content owners and SMEs to validate and update technical and business content
- Maintain content repositories with proper version control and metadata tagging
- Review, migrate, and publish structured content using DITA principles within CCMS environment
- Identify opportunities to improve efficiency, document processes, and enhance content accuracy
Tools: CCMS (Tridion), DITA/XML, Microsoft Office, SharePoint
- Plurality process documentation – Created first repeatable process for publication variants
Senior Technical Writer
GitHub
Created and managed documentation across complex SaaS products for technical and non-technical audiences. Delivered scalable, user-centered content and drove process improvements in a docs-as-code environment.
Activities & Impact
- Maintained and improved customer-facing documentation for enterprise administrators and developers
- Co-developed and led the "DIY Docs" initiative, enabling external team contributions and establishing governance standards
- Owned end-to-end release note publishing for GitHub Enterprise Server; organized and managed rotation program for technical writers
- Partnered cross-functionally with PMs, engineers, and marketing to ensure timely, accurate product documentation
- Authored onboarding guides, conceptual articles, and procedural content that reduced adoption blockers
Impact: Enhanced documentation velocity and quality; automated workflows, reducing review overhead and improving collaboration.
Tools: Git, GitHub, CI/CD, Markdown, JSON, YAML, Liquid, AI-assisted tools
"Anyone would be lucky to have Rachael on their team. She brings a rare combination of precision, creativity, and strategic thinking to her work - all while maintaining incredible humility and professionalism."
— Alex N., Program Manager, GitHub
- Enterprise administrator onboarding guide – Led comprehensive doc set that reduced support load
- Enterprise Server 3.16 release notes – Streamlined release documentation process
- Finding the object ID for your Entra OIDC application – Documented critical missing prerequisite
- Setting up and ending a trial – Clarified critical transition decisions
- Setting up an organization – Clarified complex conditional setup process
Proposal Manager
Fast Enterprises
Led end-to-end proposal development for government technology procurements. Partnered with cross-functional teams to deliver compliant, compelling bids that secured hundreds of millions in awarded contracts.
Activities & Impact
- Collaborated with SMEs, project managers, and legal teams to interpret requirements and draft compliant bids
- Developed proposal strategies, outlines, and schedules to ensure timely delivery
- Coordinated reviews and incorporated feedback to refine technical and business content
- Maintained proposal libraries, templates, and best practices to streamline production
- Authored and edited content for responsiveness, clarity, tone, and RFP compliance
- Managed multiple concurrent proposals, including status meetings, timelines, and author assignments
Impact: Delivered dozens of high-impact proposals that secured hundreds of millions in awarded contracts.
Tools: Microsoft Office, Microsoft Project, SharePoint, Adobe Acrobat, SQL
"Rachael is Team Clydesdale (AKA Team Get Stuff Done.)"
— My former manager at FAST
- Ohio Tax Modernization proposal – Led winning $50M+ proposal for state system modernization
Technical Communication Instructor
Boise State University
Designed and taught undergraduate technical communication courses as adjunct instructor. Developed curriculum, learning materials, and assessments to teach foundational concepts in technical and business communication.
- CRAP: or, the Fundamentals of Design – Lecture on design principles for technical communicators
Training Coordinator
Fast Enterprises
Developed and delivered technical training programs supporting Washington State Department of Licensing system modernization (DRIVES project).
Activities & Impact
- Analyzed training needs and designed training plans for end users across multiple business units
- Coached and prepared client trainers through train-the-trainer program
- Created instructor-led training guides, exercises, quick reference materials, and software simulations
- Coordinated training logistics and schedules across multiple client locations
- Maintained and updated training documentation; integrated user and SME feedback
Impact: Strengthened client self-sufficiency by equipping state employees to train their own teams, ensuring sustainable system adoption and smoother statewide rollout.
Tools: SQL, Microsoft Office, SharePoint, Adobe Captivate
Information Developer
Aquent (HP contract)
Created and maintained technical documentation for HP's commercial printers and multifunction devices. Worked cross-functionally with SMEs, graphic designers, and localization teams to deliver high-quality content for end users and service professionals.
Activities & Impact
- Planned, drafted, edited, and published technical documentation for hardware and software products
- Developed user guides, service manuals, quick starts, online help topics, and installation guides for global audiences
- Created on-device "walk-up" help and interactive software simulations using Adobe Captivate
- Produced structured, XML-based documentation in CMS platforms, ensuring accurate, consistent, translation-ready content
- Validated technical accuracy through hands-on testing and SME collaboration
Impact: Delivered clear, accurate documentation with focus on user needs and localization.
Tools: CMS (Vasont, Documentum), XML, Adobe Acrobat, Adobe Captivate, Microsoft Office
- HP LaserJet MFP Service Manual
- Manage users as an administrator (JetAdvantage online help)
- Company administrator overview (JetAdvantage online help)
Technical Writing Intern
Aquent (contract to HP)
Gained hands-on experience creating technical documentation for HP printers using structured-authoring principles, XML, and CMS platforms. Assisted senior technical writers with content development, editing, and publishing. Also served as hand model for setup and installation videos.
Education
Master of Arts in Technical Communication
Boise State University
2017
Bachelor of Arts in English, Technical Communication
Boise State University
2014