Setting Up and Ending a Trial - GitHub

I researched and authored two conceptual topics to help administrators confidently understand the considerations and steps for setting up a new trial of GitHub Enterprise Cloud, and later, how to convert or cancel it. Together, these topics support key phases of the customer onboarding journey by providing clear and accurate guidance for account transitions.

Artifacts

“Setting up a trial of GitHub Enterprise”

“Ending a trial of GitHub Enterprise”

Screenshots (click to expand)

Beginning of the 'Setting up a trial' article

Beginning of the 'Ending a trial' article

Context

These topics were part of the broader GitHub Enterprise Onboarding Guide initiative, aimed at improving customer self-service and reducing reliance on support. Each procedure addressed a complex moment of decision-making, initiating a trial or ending one, requiring a balance of technical accuracy, plain language, and user empathy.

Activities:

  • Conducted hands-on testing to validate each UI element and workflow steps
  • Structured content for clarity and logical flow, emphasizing decision points and outcomes
  • Applied inclusive and plain-language best practices to support a broad technical audience

Impact

These topics improved the self-service onboarding and offboarding expereince for enterprise customers, helping administrators navigate critical setup and transition points with less friction and fewer support escalations.

Tools and skills

  • Docs-as-code
  • Git/GitHub
  • Markdown
  • Liquid
  • CI/CD
  • YAML