But don’t take my word for it!
Recommendations
Recommendations from leaders and cross-functional partners at GitHub:
Rachael is a dedicated and empathetic technical writer with experience designing and creating docs as code targeted to customer jobs-to-be-done and specific business outcomes. In her time at GitHub, she consistently met new challenges with energy and curiosity. She adapted to the pace of change at GitHub by diving in to new opportunities and by asking thoughtful questions meant to help her understand the underlying strategy so she could commit. When a staff technical writer left the team, she took on a highly technical and complex release process for the Docs team, aiding in the transition and handoff. Since taking over, she shepherded that process forward and worked closely with her manager to identify the biggest opportunities for simplifying and streamlining the process, allowing our team to focus on delivering high value docs for each release.
Rachael's skills in desk research, content design thinking when planning technical documentation, stakeholder management, and writing docs as code, are outmatched only by her people skills. Through intentional connection in an async environment, the trust and support Rachael built with her colleagues led to stronger and quicker outcomes because of the space for direct and consistent feedback.
Rachael is an absolute joy to work with and she brings compassion and a lens of inclusion to all her interactions with her team and colleagues.
In technical writing, Rachael stands out in productive collaboration and working with stakeholders while holding users needs first and relying on technical writing expertise to guide the way. She takes a thoughtful and determined approach to her work, willing to both go deep on a big project, or pitch in on whatever needs done to keep things moving forward. Rachael is diligent and determined in learning whatever she needs to in order to be successful.
I had the privilege of working closely with Rachael during a particularly high-stakes, high-speed project, and I honestly don’t know how I would’ve gotten through it without her. I was new to my role, still finding my footing, and Rachael met me with nothing but patience, empathy, and clarity. She made sense out of my chaotic ideas, we launched on time, and she did so all while balancing multiple other high-priority initiatives without missing a beat.
Rachael is one of those rare people who leads with kindness, works with efficiency and intention, and makes everyone around her better. I would work with her again in a heartbeat, and anyone who gets the chance to collaborate with her is incredibly lucky.
I've had the pleasure of working with Rachael on GitHub Docs for nearly three years, and for the past six months we've worked on the same immediate team, writing complex content for GitHub's Enterprise customers. Rachael is a joy to work with—her thoughtful and collaborative approach to technical writing projects make her an invaluable teammate.
Rachael has taken on some of our most challenging Enterprise release processes, including the task of managing release notes (a cross-functional and quite technical effort). She managed these processes smoothly and made lasting improvements by developing streamlined internal documentation and playbooks. Most recently, she tackled a major project to overhaul GitHub’s legacy billing documentation, which had become convoluted over time. Working closely with the billing PM, Rachael systematically improved the documentation to address pain points, reorganize based on user needs, and improve the overall customer experience.
I had the privilege of working with Rachael on the GitHub Docs team, where she consistently demonstrated excellence in every facet of her role as a senior technical writer. Her ability to quickly grasp complex technical concepts and translate them into clear, precise, and user-centered documentation made her an invaluable asset to our team.
Rachael brought an exceptional level of attention to detail and rigor to her work. Whether she was untangling nuanced workflows or partnering with technical teams to improve user-facing content, she always approached each challenge with curiosity, focus, and a collaborative spirit. Her strong research skills and technical acumen enabled her to deliver high-quality documentation, even in fast-moving and ambiguous environments.
Beyond her technical skills, Rachael is a thoughtful content designer who understands how to structure information in a way that is not only accurate, but genuinely helpful to users. Her work reflected a deep sensitivity for the needs of users, and a commitment to making complex tools more accessible.
Anyone would be lucky to have Rachael on their team. She brings a rare combination of precision, creativity, and strategic thinking to her work - all while maintaining incredible humility and professionalism. I highly recommend her, and hope our paths will cross again.
Peer Feedback
A summary of peer feedback from colleagues at GitHub: