Plurality Process Documentation – Deloitte

👥 Content Teams 🎯 Reduced errors & onboarding time 📅 2025

Created the first repeatable process for handling publication variants in an internal CCMS, reducing errors and improving turnaround time for content updates.

Impact

This documentation provided the first clear, repeatable process for handling plural and singular publication variants in Deloitte’s component content management system. By standardizing the plurality update workflow, the guide reduced errors, improved turnaround time for content updates, and enabled faster onboarding for future team members working with DITA-based publications.

At a Glance

Audience

Deloitte content teams working in CCMS (Tridion Docs)

Goal

Standardize plurality workflow; reduce processing errors; enable team onboarding

Collaboration

Internal content teams

Tools

CCMS (Tridion Docs), DITA/XML, Markdown

View the Work

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Behind the work (click to expand)

Context:

This procedural guide documented a new workflow for creating singular and plural versions of publications within Deloitte's component content management system (CCMS). The process required duplicating topics, variables, and publications while maintaining correct conditioning and tagging in the repository—steps that had not been previously documented, leading to inconsistent approaches and errors.

Activities:

  • Researched and tested the plurality workflow using Deloitte's CCMS (Tridion Docs) to validate technical accuracy and repeatability
  • Authored plain-language, step-by-step procedures to document and standardize the process
  • Ensured adherence to DITA-based architecture and metadata standards throughout the workflow
  • Organized complex, multi-step processes into clearly labeled sections with checklists and consistent terminology
  • Created a structured, markdown-based internal reference to make instructions easy to maintain and share across teams